Global Trade Network

Shipping & Order Policies

1. Acceptance of Terms & Order Modifications

• By placing an order, the client confirms they have read and accepted all shipping, produção, and return policies. These terms are legally binding under our B2B commercial agreement.

• Orders may be canceled or modified within one (1) hour of placement. After this period, orders enter automated processing and can no longer be amended.

• Invoices are generated automatically. Clients must ensure all billing and VAT details are accurate before checkout.

2. Custom Production & Denim Variations (Final Sale)

• Made-to-Order & Custom Goods: All custom denim productions, private label programs, garment-dye, and fade-out wash orders are considered final sale and are not eligible for return, exchange, or refund.

• Natural Denim Variations: Due to the artisanal nature of denim manufacturing and garment dyeing, minor variations are expected. These include:

  • Fabric twisting (up to 3.5 cm).

  • Subtle color/shade differences between dye batches.

  • Random scratches, abrasions, or intensity variations inherent to the fade-out process.

  • These characteristics are standard industry tolerances and do not constitute manufacturing defects.

• Defect Tolerance: An industry-standard defect tolerance of 15% is applied to all garment dyeing and wash processes.

3. Global Shipping & Customs (DAP Terms)

• DAP (Delivered at Place): All international shipments are dispatched under DAP terms. Import duties, VAT, and local customs taxes are not included in the shipping cost and remain the sole responsibility of the client.

• Customs Clearance: Our company does not handle customs clearance. The appointed carrier (e.g., UPS, DHL, FedEx) will contact the client directly for payment.

• Unpaid Duties: If goods are returned or abandoned due to unpaid duties or client-caused delays, the client becomes responsible for all return shipping, storage, and customs fees. No refunds or store credits will be issued for customs-related abandonment.

• Transport Liability: We act as a textile manufacturer, not a logistics operator. We assume no liability for transport delays, loss, or damage once the goods leave our facility.

4. Claims & Returns Procedure (B2B Model)

• Strict B2B Model: We operate exclusively Business-to-Business. Returns or exchanges for size-related issues or “change of mind” are strictly not accepted.

• Valid Quality Claims: Claims are only accepted for verified production defects (e.g., extreme fabric twisting beyond standards, severe color deviation, missing items) and must be reported within 7 dias of delivery.

• Claim Documentation: To open an incident case, the client must submit a single PDF to our logistics team containing:

  1. Photos of the exterior shipping box and shipping label.

  2. Photos of the interior contents.

  3. Clear macro photos of the specific defect.

• Resolution: Approved claims for verified manufacturing defects will be compensated in the form of Store Credit or replacement. Cash refunds are not issued.

5. Garment Care & Liability

• Light Fastness & Care: Light fastness testing is the responsibility of the client. We are not liable for fading caused by improper care, extended sun exposure, or failure to follow the 30°C separate washing guidelines.