Purchasing & Shipping Policies – Online Store
Your order is currently being processed. Please read the following terms carefully:
Shipping Method Orders are automatically dispatched using the shipping method selected at checkout. Once shipped and the order is complete, tracking information will be sent directly to your email via our system.
Order Cancellation & Modifications Orders may be canceled within a maximum of 1 hour after placement. After this window, they enter automated warehouse processing and can no longer be canceled or changed. * Note: Once an order is confirmed and processing begins, no modifications are permitted.
Reembolsos Please note that refunds may take 5 para 10 business days to appear on your bank or credit card statement. The original Stripe processing fees are non-refundable, but no additional fees are charged for processing the refund.
Automated Invoicing Invoices are generated automatically upon order confirmation. Any discrepancies must be reported within 1 hour of payment. After this period, the invoice is considered final and cannot be amended.
Stock & Pre-Orders Stock levels are indicative and subject to real-time changes. Certain items are available by pre-order only, which requires additional production time. The estimated preparation time is between 10 para 20 business days, depending on availability and production schedules. Some items, particularly specific colors, may require longer processing times. If the client does not respond within 24 hours of being notified of an out-of-stock item, CFB reserves the right to substitute the unavailable item or issue a store credit.
Liability Create Fashion Brand operates under FOB/FCA terms. Responsibility for the order transfers to the carrier upon dispatch. CFB is not liable for any delays, damages, or losses verified after shipment; these remain the sole responsibility of the carrier in accordance with their contractual terms.
Transport Insurance (Optional but Recommended) Shipping insurance is not included by default. If required, it must be requested and paid for separately prior to dispatch.
Without insurance, goods travel entirely at the client’s own risk under the carrier’s terms.
Out of Stock & Substitutions If any item in your order is out of stock, our team will contact you to suggest alternatives.
CFB reserves the right to substitute the missing items or issue a store credit if no response is received from the client within 24 hours of notification.
Returns & Reshipments All return and reshipment costs are the responsibility of the client.
Once a return is approved, the client must dispatch the goods within 2 business days. Failure to comply with this timeframe will void the claim.
Regarding reshipments, the client has 2 business days after notification to request a pickup or a shipping quotation. Upon request, CFB will send a payment link for the shipping costs.
Return Conditions
Must receive prior approval from our logistics team.
Must be requested within 7 calendar days of receipt.
Must include a detailed reason and a complete report of the returned items.
Must be returned in their original packaging, sealed, unopened, unwashed, unused, and undamaged.
Size exchanges are not permitted. Size charts and measurement guides are available online and must be verified prior to purchase.
Returns that do not meet these conditions will be strictly rejected by our warehouse. * Complete return policies are available on the company website.
Business Model Create Fashion Brand operates strictly under a B2B (Business-to-Business) model.
We cater exclusively to fashion brands, resellers, and commercial clients.
We do not sell to end consumers (B2C). All transactions are subject to our B2B terms.
By completing a purchase on our website, the client confirms acceptance of these terms. It is the client’s responsibility to ensure that the billing data provided corresponds to a valid registered business entity. Completing an order confirms that the client is purchasing on behalf of a company or professional brand.
For more information, please visit: www.luxappare.com
For assistance, contact: lsupport@luxappare.com
* These policies do not exempt you from reviewing the full Terms and Conditions available on our company website.
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