LUOKUGG

UM. Prefácio

Com a evolução contínua da fabricação de denim em termos de tecnologia, processos de lavagem, e matérias-primas, nossos padrões de qualidade também devem aumentar. Consequentemente, para melhor atender nossos clientes e fornecedores, precisamos padronizar ainda mais nosso sistema de controle de qualidade e procedimentos operacionais. These specifications are a set of standards that define our quality guidelines, tolerâncias, métodos de trabalho, e suas penalidades ou bônus aplicáveis. Please note that these specifications are subject to periodic revisions or changes to keep pace with the evolution of our quality system.

B. Customer General Specifications

1. Product Development Protocols

• All changes to production styles made during the development period must be properly recorded in the final Technical Data Sheet, which will be used as the production guide.
• The customer bears full responsibility for any changes made to the project that do not appear in the final Technical Packs for production.
• Any changes made during development that are not included in the Technical Packs and are only discussed via phone or email will be executed to the best of our ability, but without any guarantees.
• Todos os ajustes de montagem, modificações críticas de costura, or special wash/distressing/vintage processes that alter the style must be clearly specified in the Technical Packs.

2. Produção de Produtos e Controle de Qualidade

Factory Note: All batching procedures follow standard General Specifications guidelines.

• Todas as matérias-primas (por exemplo, tecidos jeans) e acessórios (por exemplo, hardware, remendos de couro) necessários para a produção são fornecidos e controlados por nós com qualidade, garantindo que eles atendam aos padrões de amostra confirmados por ambas as partes.
• O cliente aceita uma margem de defeito de produção de até 5% (defeitos não graves) that are not detected during the final quality control.
• Se produtos com defeitos não graves excederem o 5% tolerance limit during the final quality control, esses itens podem ser enviados ao cliente, sujeito à sua confirmação, com um 30% desconto no preço unitário.
• O cliente tem 7 days to file a claim or complaint regarding production defects. This period begins on the day the order is delivered to the customer's address.
• Produções diretas em massa (without a physical sample sent to the customer for confirmation) são considerados 100% aprovado. We do not accept claims on items or accessories approved solely via pictures or digital mock-ups when the customer has not requested a physical sample.

3. Pagamentos

• All new customers producing with us for the first time must pay 100% of the first production cost before production begins. For subsequent orders exceeding €15,000, the standard payment term is a 50% deposit before production and the remaining 50% saldo antes do envio.
• Para produções OEM/marca própria, payments must always be made 100% in advance of production, a menos que uma amostra seja solicitada (see the 'Samples' section).
• Todos os custos de envio (para produção em massa, amostras, or accessories/raw materials) deve ser pago integralmente antes do envio.

4. Envio

• Todas as responsabilidades e riscos de envio são suportados pelo cliente. Since we do not have a dedicated transportation department, any shipments arranged with our assistance are no longer our responsibility once collected by the carrier.
• Os envios ou recolhas organizados diretamente pelo cliente são da sua exclusiva responsabilidade. Não nos responsabilizamos por quaisquer custos relacionados, perdas, ou porões alfandegários. It is the customer's responsibility to resolve any issues arising from such shipments or collections.

5. Samples & Development

All prototyping costs are governed by our master General Specifications outline.

• Todas as amostras são cobradas 2x o preço de produção em massa.
• Any samples made by us that are not ultimately confirmed for bulk production will be billed for the development labor hours plus the sample price.
• OEM/Private Label products do not include sample production by default. If the customer requests a sample, the sample cost is 5x the quoted price for that style.
• Sample prices are always provided as estimates based on a minimum bulk order of 200 pedaços. We reserve the right to adjust bulk production prices if there are changes in the costs of raw materials, accessories, lava, or dyeing.

6. Prazos de entrega

• The lead time for sample production is 1 para 2 semanas.
• The lead time for final bulk production is 2 para 5 semanas.
• All lead times mentioned above will commence as soon as all production details are confirmed, any customer-provided items (por exemplo, custom brand labels) are received, e os pagamentos aplicáveis ​​são feitos.
• All lead times mentioned above are standard, subject to occasional changes resulting from high workflow capacity on the production lines.
• Any modifications to the styles during production require our confirmation, and the lead times will be reset starting from the date of approval.

7. Jurisdição Legal

Any legal disputes or issues that may arise between the customer and us fall under the exclusive jurisdiction of the competent People's Courts in Zhongshan, Província de Guangdong, China.