Dasar Privasi

Who Is Responsible for Your Personal Information?

Data protection is important to us. We aim to collect only the information reasonably necessary to communicate with customers, evaluate custom denim projects and provide manufacturing services.

For the purposes of this Privacy Policy, the organization responsible for determining how personal information is collected and used is:

Depending on the applicable law, we may be described as the “data controller,” “business,” or “personal information handler.”

What Does This Privacy Policy Cover?

This Privacy Policy applies to personal information collected through or in connection with:

• Luxappare.com and its translated website pages.
• Custom denim quotation and contact forms.
• Email communications with our sales and production teams.
• WhatsApp and other business messaging communications.
• Sample development and manufacturing discussions.
• Confirmed orders, invoices and shipment coordination.
• Newsletter or marketing subscriptions, where available.
• Website analytics, technical logs and security systems.

This policy does not control how independent third-party websites, payment institutions, shipping companies or social media platforms process information under their own privacy policies.

What Information Do We Collect?

The information we collect depends on how you interact with our website and manufacturing team.

How Do We Collect Information?

We may collect information in the following ways:

1. Directly from you when you complete a form, email us, contact us through WhatsApp, request a quotation or provide production files.
2. From your company or authorized representative when a colleague, sourcing agent, designer or business partner communicates with us on your behalf.
3. Automatically from your device through server logs, security systems, cookies and similar technologies when you browse the website.
4. During a business relationship when we prepare samples, issue invoices, manufacture products, arrange inspections or coordinate shipping.

How Do We Use Your Information?

We may use personal information to:

• Respond to product inquiries and quotation requests.
• Assess whether a proposed denim design can be manufactured.
• Recommend fabrics, washing processes, trims and construction methods.
• Calculate estimated pricing, MOQ and sample-development costs.
• Prepare samples and manage product revisions.
• Confirm purchase orders and manufacturing instructions.
• Communicate sample, production and quality-control updates.
• Arrange inspections, packaging, delivery and export logistics.
• Issue invoices and maintain transaction records.
• Provide customer support and manage business relationships.
• Protect the website from fraud, spam and technical attacks.
• Understand website performance and improve user experience.
• Comply with accounting, tax, customs and other legal obligations.
• Send business updates or marketing messages where permitted.
• Establish, exercise or defend contractual and legal claims.

We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent when required.

What Legal Bases Do We Rely On?

Where applicable data-protection law requires a legal basis, we may process personal information on one or more of the following grounds:

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Orders, Invoices and Payment Information

When a custom manufacturing order is confirmed, payment may be arranged separately through an agreed bank, payment institution or other authorized payment channel.

The financial institution or payment provider may process payment information under its own privacy policy. We may retain limited transaction information such as:

• Payer or company name.
• Invoice number and purchase-order reference.
• Payment amount and currency.
• Payment date and transaction reference.
• Bank-transfer confirmation or proof of payment.

We use this information for order confirmation, accounting, contract administration and dispute prevention.

Do We Use Cookies and Similar Technologies?

Yes. Cookies are small text files stored on your device or in your browser. They may help the website function correctly, remember preferences, maintain security and understand general website usage.

Where required by applicable law, we request consent before placing non-essential analytics or marketing cookies. Strictly necessary cookies may operate because they are required to provide the website or maintain its security.

You may control or delete cookies using your browser settings. Disabling certain cookies may affect language selection, contact forms or other website functions.

Do We Share Information With Outside Parties?

Information may be shared with the following categories:

• Website hosting, server, security and content-delivery providers.
• Contact-form, email and business communication providers.
• Analytics providers where analytics services are enabled.
• Translation, website maintenance and technical-support providers.
• Fabric, trim, washing, printing and manufacturing partners.
• Quality-control and inspection providers.
• Freight forwarders, couriers, customs agents and logistics companies.
• Banks and payment providers for confirmed business orders.
• Accountants, legal advisers, insurers and professional consultants.
• Government authorities where disclosure is legally required.
• A buyer or successor in connection with a legitimate business transfer.

Service providers should receive only the information reasonably necessary for their assigned task and should be required to protect it appropriately.

International Data Transfers

LUOKUGG works with international customers while operating from China. As a result, information submitted through Luxappare.com may be accessed, processed or stored in China and in other countries where our service providers operate.

Data-protection laws may differ between countries. Where applicable law requires additional safeguards for an international transfer, we will use appropriate contractual, organizational or other legally recognized measures.

Business files may also be shared with relevant production, inspection or logistics partners when necessary to complete your requested manufacturing service.

How Long Do We Keep Your Information?

We do not intend to store every category of personal information indefinitely. Retention depends on the purpose of collection, the business relationship and applicable legal requirements.

When information is no longer required, we may delete it, anonymize it or securely restrict further use, subject to technical and legal limitations.

How Do We Protect Your Information?

We use reasonable technical and organizational measures designed to protect personal and business information against unauthorized access, loss, misuse, alteration or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. Customers should also protect their own email accounts, devices and communication credentials.

If you believe information sent to us has been accessed or used improperly, contact us promptly at support@luxappare.com .

How Do Marketing Communications Work?

Where newsletter or promotional subscription options are available, we may ask for your email address and consent or rely on another lawful basis permitted for business communications.

Marketing messages may include:

• New denim product-development capabilities.
• Factory and production updates.
• Fabric, wash and customization information.
• Low MOQ or private-label manufacturing services.
• Relevant business offers or industry information.

You may unsubscribe at any time by using the unsubscribe link in the email or contacting us directly. Unsubscribing from marketing does not prevent us from sending necessary messages about an active quotation, sample or order.

What Privacy Rights May You Have?

Depending on your location, relationship with us and applicable law, you may have the right to request:

To protect your information, we may request reasonable verification before completing a privacy request. We may also retain limited information where required by law or necessary for legal claims, fraud prevention or contractual records.

Children and Users Under 18

Luxappare.com is intended for business customers, fashion brands, wholesalers, retailers, designers and other professional users. It is not directed to children.

We do not knowingly request manufacturing orders or business contracts from individuals under 18 years of age. A person acting on behalf of a company should have appropriate authority to submit business information and enter discussions with us.

If you believe a child has submitted personal information without appropriate authorization, contact us so that we can review and delete it where required.

Third-Party Links and Communication Platforms

Our website may include links to WhatsApp, social media platforms, shipping providers or other third-party websites. When you leave Luxappare.com, the third party may collect and process information according to its own privacy policy.

For example, when you contact us through WhatsApp, the platform provider may process your account details, device information and message metadata independently from us.

We encourage you to review the privacy information of external services before submitting personal or confidential business information through them.

We are not responsible for the privacy practices of independent third-party websites or platforms that we do not control.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, data practices, service providers or legal obligations change.

The updated version will be published on this page with a revised “Last Updated” date. Where a change materially affects how personal information is used, we may provide additional notice when appropriate.

We recommend reviewing this page periodically if you maintain an ongoing business relationship with us.