LUOKUGG

UN. Avant-propos

Avec l'évolution continue de la fabrication du denim en termes de technologie, processus de lavage, et matières premières, nos normes de qualité doivent également augmenter. Par conséquent, pour mieux servir nos clients et fournisseurs, nous devons standardiser davantage notre système de contrôle qualité et nos procédures opérationnelles. These specifications are a set of standards that define our quality guidelines, tolérances, méthodes de travail, et leurs pénalités ou bonus applicables. Please note that these specifications are subject to periodic revisions or changes to keep pace with the evolution of our quality system.

B. Customer General Specifications

1. Product Development Protocols

• All changes to production styles made during the development period must be properly recorded in the final Technical Data Sheet, which will be used as the production guide.
• The customer bears full responsibility for any changes made to the project that do not appear in the final Technical Packs for production.
• Any changes made during development that are not included in the Technical Packs and are only discussed via phone or email will be executed to the best of our ability, but without any guarantees.
• Tous les réglages de montage, modifications critiques des coutures, or special wash/distressing/vintage processes that alter the style must be clearly specified in the Technical Packs.

2. Production de produits et contrôle qualité

Factory Note: All batching procedures follow standard General Specifications guidelines.

• Toutes les matières premières (par ex., tissus en jean) et accessoires (par ex., matériel, patchs en cuir) nécessaires à la production sont fournis et contrôlés par nos soins, s'assurer qu'ils répondent aux normes d'échantillon confirmées par les deux parties.
• Le client accepte une marge pour défauts de production pouvant aller jusqu'à 5% (défauts sans gravité) that are not detected during the final quality control.
• Si les produits présentant des défauts non graves dépassent les 5% tolerance limit during the final quality control, ces articles peuvent être envoyés au client, sous réserve de leur confirmation, avec un 30% remise sur le prix unitaire.
• Le client a 7 days to file a claim or complaint regarding production defects. This period begins on the day the order is delivered to the customer's address.
• Productions directes en vrac (without a physical sample sent to the customer for confirmation) sont considérés 100% approuvé. We do not accept claims on items or accessories approved solely via pictures or digital mock-ups when the customer has not requested a physical sample.

3. Paiements

• All new customers producing with us for the first time must pay 100% of the first production cost before production begins. For subsequent orders exceeding €15,000, the standard payment term is a 50% deposit before production and the remaining 50% solde avant expédition.
• Pour les productions OEM/Private Label, payments must always be made 100% in advance of production, sauf si un échantillon est demandé (see the 'Samples' section).
• Tous les frais d'expédition (pour la production en vrac, échantillons, or accessories/raw materials) doit être payé en totalité avant l'expédition.

4. Expédition

• Toutes les responsabilités et risques d'expédition sont à la charge du client. Since we do not have a dedicated transportation department, any shipments arranged with our assistance are no longer our responsibility once collected by the carrier.
• Les expéditions ou retraits organisés directement par le client relèvent de sa seule responsabilité.. Nous ne sommes pas responsables des frais associés, pertes, ou retenues en douane. It is the customer's responsibility to resolve any issues arising from such shipments or collections.

5. Samples & Development

All prototyping costs are governed by our master General Specifications outline.

• Tous les échantillons sont facturés 2 fois leur prix de production en gros.
• Any samples made by us that are not ultimately confirmed for bulk production will be billed for the development labor hours plus the sample price.
• OEM/Private Label products do not include sample production by default. If the customer requests a sample, the sample cost is 5x the quoted price for that style.
• Sample prices are always provided as estimates based on a minimum bulk order of 200 pièces. We reserve the right to adjust bulk production prices if there are changes in the costs of raw materials, accessories, lavages, or dyeing.

6. Délais

• The lead time for sample production is 1 à 2 semaines.
• The lead time for final bulk production is 2 à 5 semaines.
• All lead times mentioned above will commence as soon as all production details are confirmed, any customer-provided items (par ex., custom brand labels) are received, et les paiements applicables sont effectués.
• All lead times mentioned above are standard, subject to occasional changes resulting from high workflow capacity on the production lines.
• Any modifications to the styles during production require our confirmation, and the lead times will be reset starting from the date of approval.

7. Juridiction légale

Any legal disputes or issues that may arise between the customer and us fall under the exclusive jurisdiction of the competent People's Courts in Zhongshan, Province du Guangdong, Chine.